ServiceNow Overview and Research

Prepared for Wally Marx - Dir, Partner Design Studio

Values Aligned

Humble - Value and respect others, ready to learn and co-create, open to feedback!
Hungry - Drive value chain, innovate to capture addressable markets and win!

Demonstrated Traits

  • Agile mindset

  • Consultative approach

  • Transformative thinker

  • Curious life long learner

  • Creator/ designer

  • Business process analyzer

  • Value generator

  • Customer/partner obsessed

  • Proactive - action oriented

  • Critical thinker

Leadership Style

  • Develop trust (credibility, transparency, reliability)

  • EQ (empathetic, listener)

  • Engaged (shoulder to shoulder, hands on)

  • Additive (unconditional positive regard, servant leader)

  • Builder (high functioning teams)

  • Staff focused (enable performance at top of role scope)

  • Outcome oriented (not output)

Plan for Ramp to Proficiency

  • Review portfolio of previous design studio projects to understand customer stories and lessons learned - invest as much off hour time as needed

  • Pursue certification - System Administrator track - Associate > Practitioner > Expert

  • Review developer guides

  • Become fluent in new OKRs (ACV, ARR)

Recent browsing

  • Xanadu Release Livestream (Upcoming 9/10)

  • ServiceNow Partner Finder

  • App store (1,100 apps, connectors, integrations)

  • Top 2024 Partners

    1. Deloitte - Global Elite

    2. EY - Global Elite

    3. KPMG - Global Elite

    4. IBM - Global Elite

    5. DXC Technology - Global Elite

    6. Acorio - Elite

    7. GlideFast Consulting - Elite

    8. Thirdera - Elite

    9. Cask - Elite

    10. Crossfuze - Elite

Recently Viewed

1. ServiceNow Community Podcasts
Jason Wojahn - Cognizant/Thirdera

  • Shift in addressable markets - 20% ITSM vs. 80% CSM & HR etc.

  • Three phases of growth - ITSM, multi-product on cloud platform, digital transformation across the enterprise

  • Demand planning, project management all on ServiceNow

2. Knowledge 2024 - How ServiceNow partners make you smarter, faster, and future-proof
Erica Volini SVP, Global Partnerships & Channels, ServiceNow

  • Partner motion categorizes and tiers - Resell, Consulting/ Implement (1,200), Managed Services, Build

    • McCormick unstuck - innovation lab with Alcor

    • National Cancer Center - EMR integration acceleration with EY

    Criteria

  • Accountability - competency, capability (net new ACV, growth), customer success (CSAT. stories)

  • Offerings, PLAs, product line certification, CMA/CTA expertise, accreditation, awards

3. Role of Partners in Scaling to $10B to $15B!
Laura Caimi Chief Customer and Partner Officer, Aneesa Sayall VP of Strategic Operations

  • Partners - System integrators, technology alliances, service providers, regional

  • 90% of implementations/ large ServiceNow practices

  • Platform of platforms (flywheel momentum)

  • Expansion into verticals

  • GTM as a team, force magnification/ aligned communication

  • Partners - Earn the right for transformative C-Suite engagement

4. Washington D.C. Release (150 enhancements)

  • CSDM - Common Services Data Model

  • Now Assist for ITOM

  • Platform Analytics Center (consolidated visualizations)

  • Sales and order management > customer service